Testimonials

«We have been working with the key members of Simbirsoft for nearly ten years, and have successfully completed dozens of projects together. Many of their engineers have worked with our engineers from several other countries, both remotely, and on site in Japan. Simbirsoft has always provided the highest level of engineering, and has been one of our most trusted partners.

Victor F. Cozzetto
President & CEO
3NF Corporation, Japan
www.3nf.com

Information Technology Asset and Service Management (IT-ASM)

IT-ASM provides an opportunity for enterprise IT service management (configuration element management, computing hardware location control, technical support service management).

Customers:
 3NF Co. (www.3nf.com) : from august 2007 till present time

Industry sector:
IT

PROBLEM:

This product is a web application which applies ITIL and ITSM principles (en.wikipedia.org/wiki/IT_service_management). The software was a legacy system that needed to be upgraded and maintained. The problem was accentuated by the fact that there was one released product version and several versions of code, configuration files and DBMS data. Thus at first it was necessary to review the code, make new release out of existing components and prepare the development plans.

SOLUTION:

SimbirSoft Ltd. divided IT-ASM software outsourcing into 3 stages:

  • The first stage.
    • Refactoring of the code, making new release out of existing components. This stage lasted four months.
  • The second stage.
    • Debugging. This stage lasted three months.
  • The third stage.
    • Client –side application installation and migration from the old client-side version to the new one designed by SimbirSoft Ltd. The stage has been implemented successfully, and additions are still in process.

General product description:
IT-ASM applies ITSM principles (ITIL subsets (http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library) which means process approach to IT service delivery and support. This software is OpenSource –oriented what makes it remarkably low-cost.

The software main features:

  • technical support service management;
  • configuration element management (documents, services, computing hardware, cables, etc.);
  • equipment management;
  • IT asset control;
  • computing hardware location control;
  • computing hardware and IT asset purchasing control;
  • structured cabling system control;
  • service control;
  • workflow control;
  • human resource management;
  • customer relationship management;
  • management reporting and data chart formation.

Platform:
Cross-platform technologies are used in the software design which allows it to be implemented as a server-side application and to be client-side operated on practically any operating system.

The main technologies and libraries used:
Java (Servlets, JSP), Apache Tomcat, IDE Eclipse, MySQL, PostgreSQL

Screenshots: