Technical Support under SLA
Stable operation of your IT products 24/7
Over the last 20+ years, we have implemented more than 1190 IT projects for a variety of industries. Our experience helps us ensure stable operation of IT systems and solve tasks of any level of complexity — from auditing and monitoring to fault tolerance enhancement and IaC design.
We improve our processes every day to offer our partners any format of cooperation they need and flexibly adapt to any situation, technologies, and conditions. SimbirSoft's specialists are always in touch — they monitor the behavior and performance of services and respond to any incidents within 15 minutes of their emergence.
What You Get
This is needed to carefully examine all elements, identify any bottlenecks in the system, and give recommendations on necessary improvements to your software.
This allows our experts to relieve the client's internal support service of routine tasks and eliminate its need to work night shifts.
How We Work
Our specialists take every detail into account and produce a comprehensive business proposal with clearly defined terms and conditions.
Once we start a partnership, we always fulfill our obligations, even if that requires us to take risks on our end.»