Jira Service

Setup and Customization of the Service on a Turnkey Basis

Since 2019, we at SimbirSoft have been using Jira as an ecosystem that combines a task tracker and all the components of a company's business process management

We help our clients find the best configuration, customization, and integration options for implementing Jira in their business. We build product development processes in accordance with your team's needs, create project workflows, and set up the display of important statuses, metrics, and priorities for your tasks

The right configuration of the system will allow you to monitor the quality and speed of development, receive transparent reports on the implementation of your product, see the bottlenecks, and make the right management decisions that are based on accurate data.

Jira is suitable for business management in IT, industry, logistics, telecommunications, healthcare, education, retail, insurance, finance, and other areas. The tool can be customized to your needs with a variety of plugins and integrated with different information systems.

What You Get

Workflow consistent with your business processes

Business processes that are properly set up in Jira contribute to the correct execution of tasks and accurate estimation of the results of work.

Well-organized workspace

When set up correctly, Jira boosts employee productivity by 20–50%.

Integration

We will set up the integration of Jira with additional systems and plugins necessary for the convenience of your work.

Accurate report data

We will set up Jira project reports (time tracking, employee workload, etc.). This data will enable you to accurately plan your budgets and objectively assess the efficiency of your employees.

Expert assistance in solving technical issues

Our specialists will help you resolve any incidents and ensure the stable operation of your system.

Training materials for employees

We will prepare and provide detailed manuals describing the service and its functionality, as well as create documentation on how to work with Jira.

900+ implemented projects   20 years of expertise   700+ clients

How We Work

Since 2001, we at SimbirSoft have implemented more than 900 projects ranging from multisiting to enterprise management systems. We always approach our work comprehensively, and thanks to our accumulated expertise, we are able to quickly dive into our clients' business needs and always bring our projects to completion.

Analysis and design
We analyze the client's business, products, and services. We form, coordinate, and document business processes and regulations for the client. We identify the metrics necessary to monitor the execution of the project. Based on this information, we create a workflow designed individually for the client.
Deployment and configuration
We set up the environment and install Jira on the servers. We connect external plugins and directories. We import the workflow project into the service and define the system logic. We provide for the creation of backups in advance.
Integration and customization
We finalize the tools for monitoring and planning tasks. We create plugins and set up reports required by the client. We customize the roles and sections and carry out the integration of services.
Training and support
We prepare clear documentation and train the client's employees on how to work with Jira Service. We allocate a team of experts from our company to promptly resolve any complex technical issues and offer guidance to the client.

Development time frame

Provided below is an approximate timeline for the integration of Jira based on our previously completed projects. The final software development time may vary, as we do not work from a template. All of our products are custom-designed, and our main focus always lies with meeting our clients' business needs.

Simple
Implementation time :  5 days

An organization that creates IT products for its business: develops websites and mobile apps. The company uses the standard version of Jira that is not adapted to the specificities of its projects. Before the work began, the client provided ready-made Terms of Reference.

Company

150 Jira users
5 projects

Scope

Setting up a unified workflow and logic in Jira.

Setting up the display of tasks and their planning mechanism.

Medium
Implementation time : 25 days

A web studio engaged in the development of typical web apps: online stores and custom landing pages. Jira is used as the main system for working with external and internal projects. In this case, the company did not take advantage of all of the system's features — the business processes were not defined, and the workflow was not created.

Company

150 Jira users
20 projects

Scope

Elaboration of the Terms of Reference.

Setting up workflows for 7 standard projects.

Improvement of the task display and planning functionality.

Integration with 4 external plugins.

Complicated
Implementation time : 45 days

An organization that develops custom software for client projects and tasks.

Company

500 Jira users
60 projects

Scope

Configuration of the workflow and logic in Jira.

Integration with 5 internal information systems. Health dashboard (a tool that tracks deadlines, budget, and other metrics), custom plugins, validators, and reports.

Setting up custom roles.

Team composition: Project Manager, Analyst, QA Lead, Backend Developer.
Jira — Project Management
To implement Jira, a large company that was running 80 projects at the same time approached SimbirSoft. It was important for the client to keep track of all changes and respond to incidents in a timely and effective manner.
We set up workflow and Jira logic, developed and implemented several plugins, and performed integration with CRM, HR, TaskTracker and other internal systems. The whole work took 35 days.

Plugins:
  1. Development of a project health dashboard and creation of four custom reports.
  2. Presale automation and selection of project contractors.
  3. Creation of a unique section with project data.
  4. Designing a complex role model and delimiting access rights.
  5. Connection of external users with different roles and access rights.
  6. Notification setting.
Integration for Collecting Statistics on Project Quality
The client needed to reduce the load on the QA department and reduce the bug fixes rate. The dashboard we created made it possible to track the health index for all the company's projects, update metrics after each time logging, note deviations from the norm, and localize problems. Thanks to this, in two weeks we managed to stabilize the bug fix from 30% to 23%.

Now the client receives accurate data in reports, can predict the results of work and plan budgets, and employee productivity has increased from 20 to 50%.

Technologies
OSGi, ActiveObjects (Apache OFBiz, SQL), Dependency Injection Container (Pico & Spring 2.5), JAX-RS (REST), Apache Lucene, Quartz, Seraph, JUnit 4, Velocity, Atlassian User Interface (Standalone).
Business Cases
Jira — Project Management
To implement Jira, a large company that was running 80 projects at the same time approached SimbirSoft. It was important for the client to keep track of all changes and respond to incidents in a timely and effective manner.
We set up workflow and Jira logic, developed and implemented several plugins, and performed integration with CRM, HR, TaskTracker and other internal systems. The whole work took 35 days.

Plugins:
  1. Development of a project health dashboard and creation of four custom reports.
  2. Presale automation and selection of project contractors.
  3. Creation of a unique section with project data.
  4. Designing a complex role model and delimiting access rights.
  5. Connection of external users with different roles and access rights.
  6. Notification setting.
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Integration for Collecting Statistics on Project Quality
The client needed to reduce the load on the QA department and reduce the bug fixes rate. The dashboard we created made it possible to track the health index for all the company's projects, update metrics after each time logging, note deviations from the norm, and localize problems. Thanks to this, in two weeks we managed to stabilize the bug fix from 30% to 23%.

Now the client receives accurate data in reports, can predict the results of work and plan budgets, and employee productivity has increased from 20 to 50%.

Technologies
OSGi, ActiveObjects (Apache OFBiz, SQL), Dependency Injection Container (Pico & Spring 2.5), JAX-RS (REST), Apache Lucene, Quartz, Seraph, JUnit 4, Velocity, Atlassian User Interface (Standalone).
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«Moving processes to Jira makes them clear and transparent. It enables the company to monitor compliance with deadlines and the progress of goals and see where the project encounters the most difficulties. This allows us to promptly take the necessary measures to ensure the quality and timeliness of the product development.

We at SimbirSoft use Jira internally and help our clients with its configuration, customization, and integration with the service. Thanks to the experience accumulated over the last 20 years, our experts are able to quickly dive into the business needs of our clients and create a workflow based on the client's priorities».
Ekaterina Remizova
SimbirSoft Chief Quality Officer
Send us your request
Send us an email or give us a call, we’d love to chat
about your most ambitious idea: +1 617 982 1723
Tell us your idea
Send us an email or give us a call, we’d love to chat
about your most ambitious idea: +1 617 982 1723
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