TRANSLIT case study: Creating an industry-unique product for our partner with a single IT tool. The company has a 10+ year track record offering interpretation, translation, and localization services.
TASK AND OBJECTIVES
The continuous business effectiveness analysis helped the client identify the most frequent difficulties faced by their users:
— Project managers would spend a lot of time on processing interpretation orders, managing tasks and professionals.
— Customers were unable to track translation progress and needed numerous additional systems to place a translation order.
— Other language service providers (LSPs) cited a large manual workload and much time wasted on translator database operations.
To fix these challenges, our client identified the need for a multifunctional portal for translators and customers. To this end, they gathered insight on IT solutions available on the market and came up with a list of requirements for portal development.
Armed with this, TRANSLIT was looking for a contractor with relevant experience capable of setting the implementation deadlines, offering expertise in any technology. So, they contracted us to handle the project. To meet the deadlines, together with the client, we chose the most critical functions and technology stack with Nuxt.js (Vue), Vue Router, Vuex, Element-UI, PHP, and Symfony. This set of technologies was determined by our broad expertise in the market. Using it, further development can be supported independently or with other teams.
For this job, we assigned relevant professionals, including frontend, backend, QA, project management, and DevOps specialists.
Creating a multifunctional portal enabled our client to enhance its user-friendliness for their translators and customers by offering them the following features:
— Ordering and managing translation services. Customers can track task progress, provide access to multiple users, and assign roles.
— A bidding system to select projects based on budget, vendor rating, or skills.The user can place orders, both open-access and private, with the latter only available to vendors with job invitations.
— Invoicing and payment via an integrated payment system (Stripe, PayPal).
— Profit calculation. A built-in calculator helps analyze profits from projects and calculate a net price and commission fee as soon as the order has been placed.
— Service level agreement (SLA). Vendors can apply standard service terms without additional costs for each project. They can also upload their own SLA and set up a cancellation policy. A contract is concluded automatically when a service is ordered, which protects the interests of both parties.
Nuxt.js (Vue), Vue Router, Vuex, Element-UI, PHP, Symfony