CRM for a construction company
CRM is for the construction companies to provide customer service. Users of the system include employees of the sales department and CALL-center.
Our client is included in TOP-30 of the Russia’s largest developers and realizes 6 projects of housing development on 5 million sq.m.
Project in figures
2 analysts, 1 architect, 3 developers, 1 QA, 1 project manager
7 months of development
3 CALL CENTERS
We started with usability analysis of the current CRM system and development of a new CRM system interactive prototype.
We have developed modules for authorization, authentication, notification, journaling and system for CALL-center operators.
We integrated IP-telephony into the system.
We trained the client's employees on the system