CRM for a Building Company
A CRM for a building company to provide customer service. Users of the system include employees of the sales department and the call center.
Our client is among the top 30 Russian largest building firms and implements 6 projects of housing development on 5 million sq.m.
— We started with a usability analysis of the current CRM system and the development of a new CRM system interactive prototype.
— We have developed modules for authorization, authentication, notification, journaling, and a system for call center operators.
— We integrated IP telephony into the system.
— We trained the client's employees on the system.